Refund & Return Policy

Refund & Return Policy

At Noori Mart, customer satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn’t right, we’re here to help. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted.

By placing an order on Noori Mart, you agree to the terms outlined below.

Returns Eligibility

We accept returns only under the following conditions:

  • The item is defective, damaged, or incorrect

  • The request is made within 7 days of receiving the product

  • The product is unused, in its original packaging, and in the same condition as received

Items that show signs of use, wear, or damage caused after delivery are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund, unless they arrive damaged or defective:

  • Beauty and personal care products

  • Grooming tools

  • Health and wellness items

  • Items marked as final sale or non-returnable

Please read product descriptions carefully before placing your order.

Damaged or Defective Products

If you receive a product that is:

  • Damaged

  • Defective

  • Missing parts

  • Incorrect (wrong item delivered)

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos or videos showing the issue

Once verified, we will arrange a replacement or refund, depending on availability.

Refund Process

Once your return request is approved:

  • The product may need to be returned (if applicable)

  • After inspection, your refund will be processed

  • Refunds are issued to the original payment method

⏱ Refund Processing Time:
Refunds are typically processed within 7–10 business days after approval.

Please note that processing times may vary depending on your bank or payment provider.

Replacement Policy

If a replacement is approved:

  • We will ship a replacement item at no additional cost

  • Delivery time will depend on product availability and location

If the product is out of stock, a refund will be issued instead.

Order Cancellations

Orders can only be canceled if:

  • The request is made before the order is processed or shipped

Once an order has been shipped, it cannot be canceled and will fall under the return policy instead.

Shipping Costs

  • Original shipping charges are non-refundable

  • Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect

Important Notes

  • Noori Mart reserves the right to reject returns that do not meet the policy conditions

  • Abuse of return policies may result in refusal of future requests

  • We recommend recording an unboxing video for quick claim resolution

How to Request a Return or Refund

To start a return or refund request:

  1. Visit our Contact Us page

  2. Provide your order number and issue details

  3. Attach clear images or videos if applicable

Our support team will respond as quickly as possible.

Need Help?

If you have any questions about this policy, our support team is always ready to assist you. Your satisfaction matters to us, and we’re committed to making your shopping experience smooth and worry-free.

Thank you for shopping with Noori Mart.